As a retired Administrative Assistant to the President and Chairman of Bankers Trust Company/Deutsche Bank in New York for 47 years, I’m quite familiar with receiving many complaint letters. It was always a refreshing change when someone took the time to sit down and write a complimentary note. This letter is my humble attempt at sending a note of praise to you, your assistants and the health care professionals of University Orthopedic Associates.

Two years ago, I was diagnosed with an injured bursa and suffered with constant hip pain. Cortisone injections, multiple visits to a Chiropractor, and an acupuncturist couldn’t make a dent. I finally cried “uncle” and am convinced that it was through Divine intervention, that I was able to make an appointment with you. At our initial meeting, I didn’t even have to delve into details of my pain-you described it to me perfectly. Your professionalism, courtesy, knowledge and thorough explanation of what exactly was causing my on-going problems and how you were going to fix it-no question about that-was inspiring. Your confidence and enthusiasm was contagious. Your patience was remarkable even after my husband peppered you with hundreds of questions on what types of “tools” you were going to use and wanted to hear all about the gory details of the procedure. Thankfully, you have a great sense of humor and an overabundance of patience. On February 11, 2019, I underwent total hip replacement. Outpatient Rehabilitation Network Meridian At Home Care provided excellent home skilled nursing and physical therapy throughout my recovery period. After two days with a walker and a few days on a cane, I was able to walk into my post-op appointment on Feb. 26 can free and almost pain-free! While I have several weeks of out-patient PT to navigate, I have no doubt that I will make a full recovery “without restrictions.”

I am very grateful that I had the good fortune to have you as my surgeon along with your team of knowledgeable healthcare professionals. Fortunate also to have excellent care at Jersey Shore. It just goes to prove one does not need to travel into New York to receive “top drawer,” gold standard health care. It’s right here in our own backyard. Many thanks to you and your staff for generously helping those of us in need.