Love you forever Dr. Polonet! <3 Helped save my life and gave me the best that he could in helping me to live a productive life. Funny tho, he wish he could have miraculously done more. He saved my arm. A miracle all in itself. Love you forever Dr. Polonet. And you too Regina.<3
I want to take a moment and tell you about my experience at University Orthopedic Associates in Somerset. My issue was not as serious as many patients that depend on the doctors and physical therapy at UOA but even so Doctor McDonnell took the time and care to examine every possibility that was causing my difficulties. We decided that I should work with the PT staff. When you visit the facilities you are welcomed by informative and friendly girls at the front desk. From my first visit with Lynn and then two months working Kevin I am able to go about life as usual. The professionalism and care that everyone receives here is exceptional. It was interesting to watch each therapist focus on their patients’ requirements as well as interact with each other and communicate ideas. They worked very effectively as a team. The ability to work with patients under stress and provide care with an upbeat attitude is key to anyone’s recovery. Thank you especially to Kevin, and to Billy who always had the equipment set up correctly for me.
I wanted to take a moment to comment on the outstanding service provided to me by Saaby Perez from your Somerset Office. I recently had surgery performed by Dr. McDonnell, and we ran into issues with Aetna, paperwork, approvals, appeals, and even more appeals. Saaby painstakingly kept on top of the insurance company to make sure the surgery could proceed as scheduled. Saaby even made sure I was kept up to speed on days when she was not even in the office.
On my follow-up appointment with Dr. McDonnell after the surgery, I mentioned I was having an issue with billing by a 3rd party company, and he asked that I send the information to Saaby and she would look into it. Not only did she look into it, she had the 3rd party file an appeal on my behalf, so I did not have to. Saaby is apparently now telling other companies how to do their job, and they listen. I for one would not like to be on the receiving end of one of her calls, if things were not running as they should.
Saaby is a tremendous asset to your company, and I feel if it was not for her persistent get the job done attitude, I would still be waiting for approvals. I have been in the customer service/sales field for over 30 years, and have come across very few people perform their jobs as well as Saaby, and when she says she will get the job done, she does.
I want to thank Kevin for the excellent service I received in September and this week. Kevin is very warm and kind. I was grateful that my experience was so positive. I didn’t have to wait and the treatment was very helpful and greatly improved my knee condition. I send my heartfelt thanks to Kevin and the others who assisted.
My experience with UOA PT was very positive. The atmosphere is very calming and peaceful. Facility, clean and new. I want thank Kevin for the excellent service I received in September and this week. Kevin is very warm and kind. I did not have to wait, and the treatment I received was very helpful and greatly improved my knee condition, I am able to get back to my normal activities within few weeks. I send my heartfelt thanks to Kevin and the others who assisted.
I must admit not know what to expect when I chose UOA for my outpatient therapy after a total knee replacement. The decision to go to UOA turned out to be one of the best decisions I have ever made.
The staff, from the women at the front desk to all of the therapists I encountered were extremely professional and personable. I was always greeted with a smile. The staff was knowledgeable, always with a positive attitude as to how I was progressing in my therapy, yet always cautioning me not to over extend myself.
My recovery from surgery was remarkable, thanks not only to an excellent surgeon, but also to the physical therapy I received at UOA.
I have to give a special acknowledgement and thanks to Lynn for her guidance, patience and perseverance during my 6 weeks of therapy. She was remarkable!
I highly recommend UOA for any physical therapy needs you may have.
June 21st this year, I had TKR Surgery – left Knee (Dr. Harwood) Did Pre/Lim Home Therapy after short Hospital stay. Mid July started Outpatient Physical Therapy at Somerset UOA with Lynn Ust as primary.
By the first half of September my progress was extraordinarily successful..! was very comfortable, resumed driving and performed many of my daily activities in a normal fashion. This September 20th , Back again to RWJ ( Dr. Harwood) for a TKR on my Right Knee. Plan is to return to UOA Somerset for Physical Therapy. Here also I expect excellent results.
My History with UOA goes back 40 + years , seven Ortho procedures/surgeries. (I tend to be a bit active) They have the very best caring, competent, skilled, office, medical and physical therapy staff in their profession.
I have been treating for the last two years with many doctors and from the moment I contacted UOA to the moment I left their offices I was treated as though I was the most important patient that ever walked through their doors. The staff was not only patient, kind, understanding and listened to me, but very professional and polite. The staff was dressed professionally and used social graces. The physician, Dr. McDonnell was very patient, listened to me and explained to me exactly what our course of procedure was going to be. Out of the last three orthopedic practices I have frequented in the Monmouth County area, this is by far the best practice I have treated at and I will continue to treat at this practice and refer not only my family and friends, but also my clients and future clients. I could not recommend this facility any more highly!!!
I had a total knee joint replacement performed by Dr. Harwood, followed by physical therapy with Mohammed and Lynn. I can’t say enough about the wonderful care I received from start to finish from all of the people at UOA. Mohammed and Lynn were my physical therapists and they were very encouraging, professional, and knowledgeable. My surgery was 12 weeks ago and I feel like a new person with a new life ahead of me. I highly recommend the UOA physical therapists for those who are recovering from total knee joint replacement.